Online Privacy & Refund Policy
What Information Do You Gather About Me?
We collect from you only the personal information you voluntarily provide in order to deliver the best possible service. If you choose to process an online payment or reservation, we ask you to provide us with information necessary to process your order which may include, but not be limited to, name, physical address, telephone number, facsimile number, email address, company name, title, credit card number, expiration date and storage unit number.
We collect your email address so that we can send you information about your transaction and its status. We may use your email address to inform you about current offers or events. We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. The credit card information that is collected is used strictly for billing purposes. We also collect your mobile telephone number and send you voice and/or text messages. You agree to give us permission to send voice and text messages that may incur charges.
Sharing Your Personal Information
Low Cost Storage does not sell information to unrelated third parties. Low Cost Storage does send your contact and order information to the facility that you selected for purposes of satisfying your payment or reservation, and to our home office.
All rental transactions are final. If you rent a storage unit/space, you are not entitled to a refund for any unused portion of the rental period(s) for which you have paid, included prepaid rent. Low Cost Storage does not prorate rent. Customers rent storage unit(s)/spaces(s) on a monthly basis. Some spaces and uses require long term contracts. The rental period begins on the day the lease is confirmed and activated, or date otherwise agreed on, and it continues up to the anniversary date following month.